Frequently Asked Questions
Welcome to the Lexy London FAQ page, where you'll find answers to the most common questions about our dresses, sizing, delivery, returns, and shopping with us.
Lexy London is a UK-based women's dress brand specialising in stylish, flattering pieces designed for real women. If you can’t find the answer you’re looking for, our customer support team is always happy to help. Just email enquiries@lexylondon.com.
About
Learn more about our brand and story
Products & Sizing
Find the perfect fit and product details
Style & Occasions
Styling tips and occasion guides
Quality & Materials
Discover our premium fabrics and craftsmanship
Orders & Delivery
Shipping information and order tracking
Returns & Exchanges
Easy returns and exchange policy
Customer Support
Get help and contact our team
Sustainability & Responsible Fashion
Our commitment to ethical practices
Shopping With Confidence
Secure checkout and buyer protection
About
What is Lexy London?
Lexy London is a UK women's fashion brand specialising in flattering dresses for everyday wear and special occasions.
Our collections focus on:
- Timeless silhouettes
- Comfortable fabrics
- Versatile styling
- Flattering fits for real body shapes
Every Lexy London dress is designed to help women feel confident, polished, and effortlessly stylish.
Where is Lexy London based?
Lexy London is proudly based in the United Kingdom. Our designs are created with British women in mind, combining classic elegance with modern fashion trends. We do not have a physical store, but we pop up around the UK over the Summer period.
What makes Lexy London dresses different?
Lexy London dresses are designed to be stylish, comfortable, and versatile.
Our dresses are designed to:
- Flatter a wide range of body shapes
- Feel comfortable enough for all-day wear
- Work for both casual and dressy occasions
- Remain timeless beyond seasonal trends
We focus on wearable fashion that fits the real woman.
Products & Sizing
What sizes do Lexy London dresses come in?
Lexy London dresses are available in a range of sizes designed to suit different body types. We range from size UK 6/US 2 to a UK 16/US 12.
Each product page includes a detailed size guide to help you find your ideal fit.
How do I choose the right size?
To find your best fit:
- Check the size guide on the product page
- Measure your bust, waist, and hips
- Contact our customer service team if you are struggling.
If you're between sizes, consider whether you prefer a more fitted or relaxed fit. The product page mentions whether to size up or down if you are in between sizes.
Are Lexy London dresses true to size?
Most Lexy London dresses are designed to be true to size.
However, fit can vary slightly depending on the:
- Fabric type
- Dress silhouette
- Stretch in the material
We include specific sizing notes on product pages where relevant.
Style & Occasions
What occasions are Lexy London dresses suitable for?
Lexy London dresses are designed to be versatile and can be worn for many occasions, including:
- Everyday casual wear
- Work and office outfits
- Weddings and formal events
- Parties and dinners
- Holidays and travel
- Weekend brunch or city days
Many of our styles transition easily from day to night.
Can Lexy London dresses be worn casually?
Yes. Many Lexy London dresses are designed to be styled both casually and formally.
For a casual look, pair your dress with:
- Trainers
- Sandals
- A little jacket
- A lightweight jumper or cardigan
For a more dressed-up look, simply add heels, jewellery, or a blazer.
Do you release new collections?
Yes. Lexy London regularly introduces new styles and seasonal collections.
We also continue to offer best-selling dresses that our customers love year after year.
Quality & Materials
What fabrics are used in Lexy London dresses?
We carefully select fabrics to ensure comfort, durability, and a flattering drape.
For most of our styles, the material is 100% Cotton.
Each product page includes detailed fabric information.
How should I care for my Lexy London dress?
Care instructions can be found on:
- The garment label
- The product page
Most dresses can be machine washed on a gentle cycle, but we recommend always following the specific care instructions provided.
We usually recommend a cold wash with non-biological powder and hang to dry. Iron on the reverse side if required.
Orders & Delivery
Do you have a shipping policy?
All Lexy London orders are shipped from the UK.
Please see our shipping policy here.
Do you ship within the UK?
Yes. Lexy London offers delivery across the United Kingdom.
Shipping options and delivery estimates are displayed during checkout.
Do you offer international shipping?
Yes, we offer international shipping to many countries.
Shipping costs and estimated delivery times are shown at checkout depending on your location.
How long does delivery take?
Typical delivery times are:
UK Delivery
- Royal Mail Standard Shipping: Usually arrives within 3-5 working days.
- DPD Express Delivery: Usually arrives within 1-2 working days.
If you need something for a specific date or time, please contact enquiries@lexylondon.com and we can work with you to get your parcel there.
During busy periods such as sales, holidays, or new launches, delivery may take slightly longer.
Do you offer Free Shipping?
Yes. We offer free UK shipping on orders over £200. This is Royal Mail Standard Shipping.
Returns & Exchanges
What is your returns policy?
We accept returns within our returns window of 14 days, provided items are:
- Unworn
- Unwashed
- In original condition
- With tags attached
Full details can be found on our Returns Policy page.
How do I return an item?
We have a new returns and exchanges portal to ensure the fastest service.
You will need your order number #.... and your email address. Then follow the instructions for a return. Once we have received your return, your refund will be issued.
Can I exchange a dress for a different size or style?
We have a new returns and exchanges portal to ensure the fastest service.
You will need your order number #.... and your email address. Then follow the instructions for an exchange and select the size or style you’d like to exchange it for.
This guarantees the size you want remains in stock.
Customer Support
How can I contact Lexy London?
You can contact the Lexy London customer support team through the contact form on our website.
Alternatively, you can email enquiries@lexylondon.com.
Our team aims to respond as quickly as possible to all enquiries. This is usually within a day.
Do you have customer reviews?
Yes. We have a Trustpilot review page.
We also have a Testimonials page on our website.
If you'd like to learn more about how dresses fit and feel on real customers, please email our team.
Sustainability & Responsible Fashion
Is Lexy London a sustainable brand?
Lexy London focuses on thoughtful design and longevity.
Rather than producing fast-fashion items, we aim to create well-made dresses that can be worn for years.
Our approach encourages customers to buy timeless pieces they will love and wear repeatedly.
How is Lexy London a responsible fashion brand?
Lexy London follows a slow fashion approach, focusing on quality, craftsmanship, and thoughtful production rather than mass-produced trends.
We are committed to responsible fashion through:
- Small-batch production: We produce limited quantities of each style to reduce overproduction and minimise waste.
- Ethical manufacturing: We work with small, local manufacturers who prioritise skilled craftsmanship, fair working conditions, and worker wellbeing.
- Short supply chains: Our dresses are designed, cut, and made within closely connected production processes, helping reduce unnecessary environmental impact.
- Thoughtful fabric sourcing: Where possible, we use organic and carefully sourced fabrics, including bespoke hand-printed materials created in Jaipur.
- Designed to last: Our dresses are made to be worn and loved for years, encouraging customers to invest in timeless pieces rather than disposable fashion.
At Lexy London, we believe responsible fashion means creating beautiful, long-lasting clothing while making more conscious choices for people and the planet.
Shopping With Confidence
Why should I shop with Lexy London?
Customers choose Lexy London because we offer:
- Flattering dresses designed for real body shapes
- Clear sizing guidance on product pages
- High-quality fabrics and comfortable fits
- Reliable delivery and returns service
- Versatile dresses for everyday life and special occasions
Lexy London dresses are designed to help you feel confident, comfortable, and stylish wherever you wear them.
Lexy London Dresses in the UK
Lexy London is a UK women's dress brand offering flattering, versatile dresses for everyday wear, work, weddings, and special occasions.
Customers across the United Kingdom and internationally choose Lexy London for:
- Elegant yet wearable dresses
- Comfortable fits
- Timeless styling
- Reliable online shopping
Explore our latest collections here.